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Two BHS communities receive prestigious performance excellence award from LeadingAge Minnesota

Duluth, Minn. – Madonna Living Community of Rochester, Minn., and St. Crispin Living Community, Red Wing, Minn., each received the 2019 Performance Excellence in Aging Services Award of Merit at this month’s LeadingAge Minnesota Institute conference for older adult services providers. They are both part of Benedictine, a leading faith-based provider of senior care and living services in the Midwest.

This award from LeadingAge Minnesota recognizes communities that have demonstrated commitment to continuous improvement and advancing performance excellence in aging services. This quality improvement program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which focuses on seven areas of achievement and improvement demonstrated by high performing organizations – leadership, strategy, customers, measurement, workforce, operations and results.

“Quality improvements in aging services is a continuous process, bettering our best each day to provide exceptional care and services to Minnesotans,” said Gayle Kvenvold, president and CEO, LeadingAge Minnesota. “We congratulate St. Crispin Living Community and Madonna Living Community for their demonstrated commitment to quality and excellence in all that they do. By completing this intensive program, these communities and their dedicated caregivers are delivering care and services of higher quality and higher value to help Minnesotan’s age well.”

“Providing the best care possible only occurs when we continuously focus on key performance indicators comparing our outcomes with standards,” said Jake Goering, administrator/CEO, St. Crispin Living Community. “This award represents the work of a dedicated team of conscientious and caring community members and provider partners who share in this caring ministry.”

“Madonna Living Community has a long history of providing a high level of quality and service to our residents. We are committed to continuously improving our organization so we can better care for our residents and staff in the future,” said Christine Bakke, administrator/CEO, Madonna Living Community.

Pictured left to right with their community award are Robin Stern, director of nursing, St. Crispin Living Community and Jennifer Meyer, housing manager, The Villa, St. Crispin Living Community.

Pictured left to right are Nancy Stratman, Board Chair, LeadingAge Minnesota Board of Directors; Amy O’Hare, marketing and sales manager, Madonna Towers; Chuck Padrnos, culinary director, Madonna Living Community of Rochester; Christine Bakke, administrator/CEO, Madonna Living Community of Rochester; Kassondra Marking, director of nursing, Madonna Living Community of Rochester; Marie Peterson, housing manager, Madonna Summit; and Meagan Vander Kolk, wellness director, Madonna Living Community of Rochester.