Important Coronavirus Information
At Benedictine Living Community-La Crosse, our priority is the health and wellness of our residents and associates. We know that the frail and elderly are especially susceptible to the coronavirus. That is why we have been doing everything we can to prevent the spread of this virus onto our campus.
Visitors are now welcome any time during our visiting hours. When we are required to complete outbreak testing (following a new positive test result for a resident or employee), we are no longer required to limit visitors to compassionate care and essential caregiver visits.
Please be aware that there may be a risk for becoming infected by COVID-19 when there are active cases on our campus. We take all recommended infection and prevention control precautions, but becoming infected is always a possibility.
All visitors are reminded to follow the infection control guidelines:
- All visitors must still complete a health screening and follow the Core Principles of Infection Control, including practicing good hand hygiene, wearing a face covering or mask that covers the mouth and nose at all times, and physically distancing at least six feet from other residents and staff.
- Visitors who have had a positive viral test for COVID-19 or have symptoms of COVID-19, or who currently meet the criteria for quarantine, should not enter the facility. Visitors need to understand that there is a risk of exposure to COVID-19 when visiting.
- For the health and safety of visitors and all residents, visits should take place in the residents’ room (if private) or in a common space where physical distancing can be followed.
- While CMS does not recommend visitation when a resident is actively infected with COVID-19 or in quarantine, residents may still choose to have visitors. The Core Principles of Infection Control need to be followed.
You can further help protect our residents and staff by taking an over-the-counter COVID-19 test prior to visiting. This strategy helps to keep those who are ill from carrying COVID-19 onto our campus to our residents and staff. Thank you for your cooperation with all these safety measures.
Protect yourself and your loved ones with a COVID-19 vaccine!
Getting vaccinated and boosted against COVID-19 is one of the best ways to protect yourself and everyone around you, particularly those who are at increased risk for severe illness. If you are unvaccinated or in need of a booster, the COVID-19 vaccine is readily available. Not sure where? Check out vaccines.gov, text your zip code to 438829, or call 1-800-232-0233 to find a location near you. Still have questions? Click this link for more information on the COVID-19 vaccine from the CDC. We look forward to the day when COVID-19 is vanquished. Until then, we appreciate your cooperation as we comply with the requirements applicable to senior care facilities.
Benedictine Living Community – La Crosse is providing regular coronavirus testing as required by the Centers for Medicare and Medicaid Services and as needed coronavirus testing for residents, tenants and employees with symptoms. Testing enables us to better protect our residents and staff by identifying those who may be positive, but are not having any symptoms. Once identified, we can implement additional infection control measures quickly to better care for those who may be infected. We will post an update on our hotline – 608-519-4252 – if our testing identifies any new positive results.
We remain in close communication with our state and local health officials to ensure we are taking all appropriate steps. All our employees are following the latest infection control protocols from the Centers for Disease Control and Prevention (CDC), and our state and local health departments.
Infection Control Measures:
Since March 2020, we have followed all recommended guidance from the CDC, Centers Medicare & Medicaid Services, and our state and local health departments. Because we have taken this situation very seriously, our campus has been:
- Monitoring and screening residents daily for symptoms of respiratory illness, temperature and oxygen levels.
- Providing face masks to all residents to wear.
- Encouraging health care providers to use telehealth when possible.
- Screening staff prior to beginning work for symptoms. Employees are not allowed in the building if they are ill. Any employee who exhibits symptoms is instructed to self-quarantine at home and/or seek medical care.
- Requiring all employees to wear face masks and face shields while providing care.
- Implementing enhanced infection control measures, including extra efforts to clean and disinfect all high-touch areas throughout the building.
As we navigate this challenge, we are especially grateful for our dedicated caregivers, who are working tirelessly to ensure a clean, safe environment for all who live and work here. We all remain focused on providing exceptional care and services for all our residents.
Frequently Asked Questions
Why are your residents wearing masks?
Our top priority is to protect the health and safety of our residents and staff. The latest infection control measure we have implemented is to provide a face mask for every resident. Residents are encouraged to wear the face mask anytime one of our caregivers is in their room or if they leave their room for any reason. They do not have to wear one while they are in their rooms. The CDC recommends wearing cloth face masks as a way to reduce the likelihood of transmitting the virus.
Can I visit my parents?
While we have restricted visitors to specific, limited, compassionate care situations, we are encouraging and offering families several ways to keep in touch with their loved ones.
- Phone calls
- Write them a letter, card or piece of art and send via snail mail.
- Send an email via our website. Please fill out the “Connect With Us” form and put your message in the comments section. We will make sure your loved one gets the message.
- Video chat—you can schedule a time through our website to visit using Zoom or other technology. Please fill out the “Connect With Us” form and select “schedule video chat.”
- Regularly check out our Family Update page on our website and Facebook page for highlights and photos of the activities we are hosting to boost spirits all while protecting the health of our residents.
- Where possible and free of snow and ice, we welcome you to come to their window to share messages of love. If you let us know you are coming, we can make sure your loved one is able to use the phone to speak with you. Please call Suzanne Lindner at 608-615-7446 to arrange this window visit.
Is it okay for resident’s to order food delivery and/or for family to bring in food or drink to our front reception desk?
We want to minimize the number of persons coming into our reception area and prefer our residents choose meal options from their dining room menus. However, if food delivery is an integral part of the resident’s psychological well-being (ethnic food, comfort food etc.) it can be allowed providing the delivery person does not enter the community and leaves the food at the front desk and then exits.
What kind of faith-based services are being offered?
Our spiritual care staff realize how important faith practices are to our residents. To ensure our residents’ needs are met, we will be connecting with area clergy to offer phone contact in addition to our onsite chaplain’s services. We are also providing Mass on local channels and window visits with the facility priest.
Wellness and social activities can be the highlight of a resident’s day. Here are ways we’re bringing social and wellness activities to your loved ones:
1. Daily Exercise
3. Dice Games
4. Ice Cream Sundaes
5. Arts and Crafts, etc.
I used to do my mom’s laundry for her, now how is her laundry getting done?
Our staff is picking up right where you left off and ensuring that any services our residents were receiving from their families are now being met by our staff. Please call 608-788-9870 directly if you have specific questions about your loved one’s needs.
Can I drop off care packages or supplies for my parents?
Yes, we will gladly receive deliveries for our residents at the main entrance door, and our staff will bring them to the appropriate residents’ apartment. Please call the front desk at 608-788-9870 to make arrangements for this to happen.
How are the residents feeling about the visitor restrictions and social distancing?
Residents and families have been supportive of the steps we’ve taken focused on protecting residents’ health, wellness and safety, which are in line with federal and state guidelines. Our community staff are providing compassionate care to make sure residents are staying mentally healthy and stimulated while adhering to social distancing guidelines. And both residents and staff are very appreciative of the daily activities that are taking place. There is positive feedback and understanding of why every precaution is being taken.
What can I do to help brighten a resident’s day?
We are excited to announce our new “#GramsForGrands” program that invites local children, family members and the public to send cards, letters, artwork, drawings or inspirational messages to our residents. The messages and artwork will be shared with our center’s grandmas, grandpas and other residents as well as posted on an “art gallery” wall in the center for residents and staff to enjoy. Please send messages and artwork to the Activities Department or Suzanne Lindner at 2902 East Avenue South, La Crosse WI 54601.
My dad enjoys walking around the campus and flower gardens. Can he still go outside?
Yes, our residents can go outside and walk or sit as long as they are safe in doing this activity. Residents need to remember to maintain the 6 foot distance from other residents.
My grandma just moved in last week. What are you doing to help her settle in to her new home and make friends?
We will be working closely one-on-one with your loved one to make sure she feels right at home, including welcome visits by key staff, giving her an orientation/tour to key locations within our community, and introducing her to her new neighbors and activities within current social distancing guidelines.
Is my mom able to have her hair done?
Current federal and state guidelines prevent our hair stylist from working at this time. Our staff are stepping in and assisting with grooming needs to ensure your mom looks and feels her best.
How can I protect myself?
Make sure you protect yourself and loved ones by using the following “best practice” infection prevention strategies every day:
- Wash your hands frequently (20 seconds of really washing well with soap and water – sing “Happy Birthday” twice). Using alcohol-based hand sanitizer with at least 60% alcohol is also acceptable.
- Cover your mouth when you cough or sneeze with a tissue or into your sleeve, and then throw the tissue in the trash.
- Avoid touching your eyes, nose and mouth.
- Stay home and get medical attention if you are feeling sick.
- When out in public, maintain a “social distance” which means stay a minimum of 6 feet away from anyone else.
We sincerely thank our residents, their families and our staff for their patience and dedication as we keep the safety, health and wellness of our residents and associates our top priority. Given the coronavirus situation is changing frequently, we will be working hard to provide additional information on this page and through other communication methods as it becomes available.
Please feel free to contact us at 608-788-9870 with any additional questions or concerns. We’re here for you and your loved one!