Important Coronavirus Information
At Benedictine Living Community Dickinson, our priority is the health and wellness of our residents, tenants and associates. We know that the frail and elderly are especially susceptible to the coronavirus. That is why we have been doing all that we can to prevent the spread of this virus.
Benedictine Living Community-Dickinson has hosted two vaccine clinics offering the COVID-19 vaccine to residents, tenants and employees in our skilled care and assisted living. We thank our vaccination partner, Thrifty White Pharmacy (who, like CVS and Walgreens, is an approved COVID-19 vaccination partner) for staffing the clinics and providing the vaccine.
As we wait for the vaccine for all, we urge everyone to remain vigilant with wearing face masks, wearing them properly, and practicing good hand hygiene and social distancing. Please know that getting vaccinated is one of the best ways we have to protect ourselves and everyone around us from the devastating effects of COVID-19.
Please note that the information outlined below is subject to change at any time, dependent on our county positivity rate and outbreak testing status. To schedule a visit, please visit: https://book.appointment-plus.com/ct8164zc/
Note: In order to safely and effectively accommodate each reservation, all visits must be scheduled by 11:59 p.m. two days prior. We will not be offering weekend visitation at this time, but do want to emphasize the opportunity for window visits and video chats. These are available 7 days a week. We highly recommend video chats – these allow residents to see/hear you most clearly, and all parties can be safe and warm away from the elements and it eliminates other potentially complicating factors.
Visits Monday thru Friday may occur between 9:00 a.m. – 11:30 a.m. and 1 p.m. – 5:00 p.m. and are limited to 30-minute sessions scheduled in 15-minute staggered 45-minute increments to allow for sanitation between visits. All indoor visits will take place in our community room. This entrance is located by door 7, through the alley on the North side of the building.
Garage Visits (Indoor Visitation alternative during outbreak testing)
Primary In-Person Visitation will take place indoors or in our heated garage space (located by door 5) in the event that we are in outbreak testing.
Secondary In-Person Visitation will take place so long as we aren’t in outbreak testing. In the event that we happen to be in outbreak testing, this visitation spot will be cancelled and you will be notified.
Garage visits will also be constructed under the same guidelines outlined below. Garage visits will also be scheduled at: https://book.appointment-plus.com/ct8164zc/
For your Visit
- Arrive on time, do not arrive early. If you arrive early you may be asked to wait outside or in your car.
- A mask will be provided to you upon arrival for your visit.
- When it is time for your visit, you will check in and the screener will walk you through our screening procedure.
- After screening in, staff will help you and your loved one to get set up with your visit.
- Once set up, staff will set the timer to start your 30 minute visit.
- Please let us know if something comes up and you’re unable to be here at your scheduled time.
- Any visitor who develops symptoms consistent with COVID-19 within 14 days of a visit must alert the facility immediately.
- Residents presenting [or under suspicion/observation of having] signs/symptoms of illness, may not receive visitors; those who have recovered may.
- Visitors are welcome to bring gifts or food for their loved one to enjoy after the visit has concluded—these items must be given to the staff during the screening process.
- Visitors under 12 years of age must be in the control of the adult that brings them and must also comply with social distancing requirements and proper mask usage [for those unable to comply—such as babies/toddlers or restless children—a window visit can be arranged by calling the unit or a video chat is recommended. To schedule a video chat, call and ask to speak with a member of the Activity Department].
- No pets are allowed in either of our indoor visitation spaces.
Window & Virtual Visits
We highly recommend video chats – these allow residents to see/hear you most clearly, and all parties can be safe and warm away from the elements and it eliminates other potentially complicating factors. These are available 7 days a week.
Because we place a priority on the health and safety of our residents, Benedictine Living Community Dickinson has been offering regular coronavirus testing and as needed to residents, tenants and employees with symptoms. This testing helps to identify those who may have the virus and may not show symptoms so we can care for them and potentially limit transmission to others. If our testing identifies any new positive cases we will post an update on our hotline – 701-751-0409.
As we have for the past months, we continue to monitor all residents and staff for signs and symptoms of the virus. We also remain in close communication with our local and state health officials to ensure we are taking all appropriate steps to prevent the virus from spreading.
Infection Control Measures
Beginning in March, we implemented all recommended guidance from the CDC, the Centers for Medicare & Medicaid Services, and our state and local health departments to protect our residents and staff. Because we have taken this situation very seriously, our campus has been:
- Screening all residents and tenants for symptoms of the virus, temperature and oxygen levels daily.
- Providing face masks to all residents to wear whenever one of our staff is in their room or when they venture outside their room.
- Restricting visitors in accordance with our state guidelines. Visitors are required to wear a mask and pass a health screening before entering.
- Offering socially distanced meal service and activities.
- Screening all our employees for symptoms and temperature at the beginning of their shift each day. Employees are not allowed in the building if they are ill.
- Requiring all employees to wear face masks and face shields while providing care.
- Implementing enhanced infection control measures, including extra efforts to clean and disinfect all high-touch areas throughout the building.
We continue to encourage friends and family to keep in touch through outdoor visits, mail, e-mail and/or video chat.
As we navigate this challenge, we are especially grateful for our dedicated caregivers, who are working tirelessly to ensure a clean, safe environment for all who live and work here. We all remain focused on providing exceptional care and services for all our residents.
Frequently Asked Questions
How are staff being screened for COVID-19, especially when they leave and re-enter the building?
We screen our employees for symptoms and check their temperatures each time they enter the building. Those with symptoms or known exposure are instructed to self-quarantine at home and/or seek medical care, and communicate with their supervisor. We encourage them to monitor themselves for signs and symptoms of COVID-19.
Why are your residents wearing masks?
Our top priority is to protect the health and safety of our residents and staff. The latest infection control measure we have implemented is to provide a face mask for every resident. Residents are encouraged to wear the face mask anytime one of our caregivers is in their room or if they leave their room for any reason. They do not have to wear one while they are in their rooms alone. The CDC recommends wearing cloth face masks as a way to reduce the likelihood of transmitting the virus.
Can I visit my parents?
- While we have restricted visitors to specific, limited, compassionate care situations, we are encouraging and offering families several ways to keep in touch with their loved ones.
- Phone calls
- Write them a letter, card or piece of art and send via snail mail.
- Send an email directly to SBHCresidents@gmail.com or through our website. On the website, please fill out the “Connect With Us” form and put your message in the comments section. Emails are printed daily and hand delivered.
- Video chat—you can schedule a time through our website to visit using Zoom or other technology. Please fill out the “Connect With Us” form and select “schedule video chat.”
- Regularly check out our Happenings page and the Photo Gallery on our website and also our Facebook page for highlights and photos of the activities we are hosting to boost spirits all while protecting the health of our residents.
- We welcome you to make a “Window Visit” to share messages of love. If you let us know you are coming, we can make sure your loved one is able to use the phone to speak with you as you visually visit. Please call Dani Kuhn at 701-456-7314 or Dani.Kuhn@bhshealth.org to arrange this window visit. Locations to best visit by window include the Unit 1 and Unit 2 North Solariums and the Chapel Foyer window.
Is it okay for resident’s to order food delivery and/or for family to bring in food or drink to our front reception desk?
If food delivery is an integral part of the resident’s psychological well-being (ethnic food, comfort food etc.) it can be dropped off at the front entrance.
What kind of faith-based services are being offered?
Our staff realize how important faith practices are to our residents. To ensure our residents’ needs are met, we have connected with area clergy to offer phone contact, letters, etc. in addition to pastoral/spiritual visits from our in-house chaplaincy staff. Our local provider, Consolidated, also provides a number of options for spiritual services.
Wellness and social activities can be the highlight of a resident’s day. Here are ways we’re bringing social and wellness activities to your loved ones:
- #WorldofHearts: Project to display hearts around facility and in windows.
- White-board connection: ways for residents to share messages with loved ones on Facebook.
- Milestone Celebrations: We have plans to make special occasions, such as birthdays, a little more enjoyable during this time of isolation especially as it is more difficult for families and/or friends to share in the occasions. We will work with families to be involved as much as possible: celebrating outside a resident’s window, reading cards & letters, video chats, etc.
Can I still do my mom’s laundry for her?
You are welcome to continue doing your family member’s laundry. Please call ahead when you plan to pick up laundry so staff can have it ready for you at the main entrance.
Can I drop off care packages or supplies for my parents?
Yes, we will gladly receive deliveries for our residents at the main entrance, and our staff will deliver them to the appropriate residents’ room.
How are the residents feeling about the visitor restrictions and social distancing?
Residents and families have been supportive of the steps we’ve taken focused on protecting residents’ health, wellness and safety, which are in line with federal and state guidelines. Our community staff are providing compassionate care to make sure residents are staying mentally healthy and stimulated while adhering to social distancing guidelines.
What can I do to help brighten a resident’s day?
Local children, family members and the public are invited to send cards, letters, artwork, drawings or inspirational messages to our residents. The messages and artwork will be shared for residents and staff to enjoy. Messages and artwork can be dropped off at the front entrance or emailed to SBHCresidents@gmail.com.
My dad enjoys walking around the campus. Can he still go outside?
Yes, our residents can go outside and walk or sit in the back patio area as long as they are safe in doing this activity and have some staff supervision. Residents need to remember to maintain the 6 foot distance from other residents.
My grandma just moved in last week. What are you doing to help her settle in to her new home and make friends?
We will be working closely one-on-one with your loved one to make sure she feels right at home, including welcome visits by key staff, giving her an orientation/tour to key locations within our community, and introducing her to her new neighbors and activities within current social distancing guidelines.
Is my mom able to have her hair done?
Current federal and state guidelines prevent our hair stylist from working at this time. Our staff are stepping in and assisting with grooming needs to ensure your mom looks and feels her best.
How can I protect myself?
Make sure you protect yourself and loved ones by using the following “best practice” infection prevention strategies every day:
- Wash your hands frequently (20 seconds of really washing well with soap and water – sing “Happy Birthday” twice). Using alcohol-based hand sanitizer with at least 60% alcohol is also acceptable.
- Cover your mouth when you cough or sneeze with a tissue or into your sleeve, and then throw the tissue in the trash.
- Avoid touching your eyes, nose and mouth.
- Stay home and get medical attention if you are feeling sick.
- When out in public, maintain a “social distance” which means stay a minimum of 6 feet away from anyone else.
We sincerely thank our residents, their families and our staff for their patience and dedication as we keep the safety, health and wellness of our residents and associates our top priority. Given the Coronavirus situation is changing frequently, we will be working hard to provide additional information on this page and through other communication methods as it becomes available.
Please feel free to contact us with any additional questions or concerns. We’re here for you and your loved one!
(updated April 28, 2020)