Important Coronavirus Information
Benedictine Living Community-Osseo has offered the COVID-19 vaccine to our residents and associates. Getting vaccinated against COVID-19 is one of the best ways to protect yourself and everyone around you, particularly those who are at increased risk for severe illness. Getting these shots will not only protect you from being infected; it will help us take a big step towards ending this pandemic.
- As we wait for the vaccine for all, we urge everyone to remain vigilant with wearing face masks, wearing them properly, and practicing good hand hygiene and social distancing. Please know that getting vaccinated is one of the best ways we have to protect ourselves and everyone around us from the devastating effects of COVID-19.
Infection Control Measures:
Since March, we have followed all recommended guidance from the Centers for Disease Control and Prevention (CDC), the Centers Medicare & Medicaid Services (CMS), and our state and local health departments. Because we have taken this situation very seriously, our campus has been:
- Monitoring and screening residents daily for symptoms of respiratory illness, temperature and oxygen levels.
- Providing all residents with masks to use when our associates are in their rooms or when they leave their room.
- Offering socially distanced meal service and activities.
- Restricting visitors to only essential health care services and compassionate care situations such as end of life. Even those visitors must be screened and free of symptoms before they are allowed to enter with protective precautions in place.
- Encouraging health care providers to use telehealth when possible.
- Screening staff prior to beginning work and upon leaving for symptoms. Employees are not allowed in the building if they are ill. Any employee who exhibits symptoms is instructed to self-quarantine at home and/or seek medical care.
- Requiring all employees to wear face masks and eye protection.
- Implementing enhanced infection control measures, including extra efforts to clean and disinfect all high-touch areas throughout the building.
As we navigate this challenge, we are especially grateful for our dedicated caregivers who are working tirelessly to ensure a clean, safe environment for all who live and work here. We remain focused on providing exceptional care and services for all our residents.
Please check back here or our COVID-19 hotline at 763-424-2330 for the latest COVID situation update.
Frequently Asked Questions
How are staff being screened for COVID-19, especially when they leave and re-enter the building?
We screen our employees for symptoms and check their temperatures daily prior to beginning their shifts. Those with symptoms or known exposure are instructed to self-quarantine at home and/or seek medical care. We encourage them to monitor themselves for signs and symptoms of COVID-19.
Why are your residents wearing masks?
Our top priority is to protect the health and safety of our residents and staff. The latest infection control measure we have implemented is to provide a face mask for every resident. Residents are encouraged to wear the face mask anytime one of our caregivers is in their room or if they leave their room for any reason. They do not have to wear one while they are in their rooms. The CDC recommends wearing cloth face masks as a way to reduce the likelihood of transmitting the virus.
Can I visit my parents?
While we have restricted visitors to specific, limited, compassionate care situations, we are encouraging and offering families several ways to keep in touch with their loved ones.
- Phone calls
- Write them a letter, card or piece of art and send via snail mail.
Send an email via our website. Please fill out the “Connect With Us” form and put your message in the comments section. We will make sure your loved one gets the message.
- Video chat—you can schedule a time through our website to visit using Zoom or other technology. Please fill out the “Connect With Us” form and select “schedule video chat.”
- Regularly check out our Family Update page on our website and Facebook page for highlights and photos of the activities we are hosting to boost spirits all while protecting the health of our residents.
- Where possible and free of snow and ice, we welcome you to come to their window to share messages of love. If you let us know you are coming, we can make sure your loved one is able to use the phone to speak with you.
Is it okay for residents to order food delivery and/or for family to bring in food or drink to our front reception desk?
We want to minimize the number of persons coming into our reception area and prefer our residents choose meal options from their dining room menus. However, if food delivery is an integral part of the resident’s psychological well-being (ethnic food, comfort food etc.) it can be allowed providing the delivery person does not enter the community and leaves the food at the front desk and then exits.
What kind of faith-based services are being offered?
Our spiritual care staff realize how important faith practices are to our residents. To ensure our residents’ needs are met, we will be connecting with area clergy to offer phone contact in addition to our onsite chaplain’s services.
I used to do my mom’s laundry for her, now how is her laundry getting done?
Our staff is picking up right where you left off and ensuring that any services our residents were receiving from their families are now being met by our staff.
Can I drop off care packages or supplies for my parents?
Yes, we will gladly receive deliveries for our residents at the main door, and our staff will bring them to the appropriate residents’ apartment. Please call ahead so we can be prepared to meet you.
How are the residents feeling about the visitor restrictions and social distancing?
Residents and families have been supportive of the steps we’ve taken focused on protecting residents’ health, wellness and safety, which are in line with federal and state guidelines. Our community staff are providing compassionate care to make sure residents are staying mentally healthy and stimulated while adhering to social distancing guidelines.
What can I do to help brighten a resident’s day?
We are excited to announce our new “#GramsForGrands” program that invites local children, family members and the public to send cards, letters, artwork, drawings or inspirational messages to our residents. The messages and artwork will be shared with our center’s grandmas, grandpas and other residents as well as posted on an “art gallery” wall in the center for residents and staff to enjoy.
Are there other ways I can help?
Donations of goods for residents including items such as large print puzzle or activity books, fingernail polish, arts and crafts supplies, magazines/ books are appreciated. We are also accepting donations of new surgical-grade face masks, and homemade cloth masks from experienced sewers (please note: homemade masks will not replace surgical masks and medical grade Personal Protective Equipment that are worn by staff when necessary). For homemade mask instructions, visit www.bhshealth.org/news
My dad enjoys walking around the campus and flower gardens. Can he still go outside?
Yes, our residents can go outside and walk or sit as long as they are safe in doing this activity. Residents need to remember to maintain the 6 foot distance from other residents.
My grandma just moved in last week. What are you doing to help her settle in to her new home and make friends?
We will be working closely one-on-one with your loved one to make sure she feels right at home, including welcome visits by key staff, giving her an orientation to key locations within our community, her new neighbors and activities available within current social distancing guidelines.
Is my mom able to have her hair done?
Current federal and state guidelines prevent our hair stylist from working at this time. Our staff are stepping in and assisting with grooming needs to ensure your mom looks and feels her best.
How can I protect myself?
Make sure you protect yourself and loved ones by using the following “best practice” infection prevention strategies every day:
- Wash your hands frequently (20 seconds of really washing well with soap and water – sing “Happy Birthday” twice). Using alcohol-based hand sanitizer with at least 60% alcohol is also acceptable.
- Cover your mouth when you cough or sneeze with a tissue or into your sleeve, and then throw the tissue in the trash.
- Avoid touching your eyes, nose and mouth.
- Stay home and get medical attention if you are feeling sick.
- When out in public, maintain a “social distance” which means stay a minimum of 6 feet away from anyone else.